Shipping Policy

Thank you for shopping with us! We're committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.

Please Note: During holidays, product launches, or promotional events, processing times may be slightly longer than usual. We appreciate your patience and understanding.

Shipping Times

After your order has been processed, standard shipping typically takes:

📦 4–10 Business Days

Delivery times are estimates and may vary depending on:

• Your shipping destination
• Carrier delays
• Weather conditions
• Customs processing (for international orders)
• Other unforeseen circumstances outside our control

Order Tracking

As soon as your order ships, we'll send you a confirmation email or SMS (based on your notification preferences) containing your tracking number.

You can monitor your shipment at any time using the tracking link included in your shipping confirmation.

Address Changes & Order Modifications

Need to make a change?

Please contact us within 4 hours of placing your order if you need to:

• Update your shipping address
• Correct customer information
• Request an order modification

Once an order has entered processing, we are unable to make changes or cancellations.

Lost, Stolen, or Damaged Packages

Once a package has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages.

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number
• Photos of the damaged item(s)
• Photos of the packaging (if applicable)

Our support team will review your request and work with you to find the best possible resolution.

International Shipping

If international shipping is available, customers are responsible for any customs duties, import taxes, or additional fees required by their country.

Delivery times for international orders may vary due to customs processing.

Shipping Delays

While we strive to meet all estimated delivery times, delays can occasionally occur due to factors outside our control, including:

• Severe weather
• Carrier disruptions
• Customs inspections
• High shipping volumes
• Public holidays

We appreciate your patience if unexpected delays occur.

Need Help?

If you have any questions about your shipment or need assistance with your order, our Customer Support team is happy to help.

Please contact us through our Concierge page, and we'll get back to you as quickly as possible.

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (Business Days)

Thank you for choosing Glowing Secrets. We truly appreciate your support and look forward to helping you achieve your best skin.